1. Overview
At Eshopliy LLC, we strive to provide high-quality services and ensure customer satisfaction. This Refund / Return Policy explains the terms under which you may request a refund or cancellation.
2. Refund Eligibility
- Refunds are considered only for services that have not been delivered or completed as agreed.
- Requests must be submitted within 14 days of the original purchase.
- Custom or personalized services may not be eligible for a refund unless legally required.
3. How to Request a Refund
To request a refund, please contact us at contact@eshopliy.com with the following information:
- Your full name and contact details
- Invoice or order number
- Reason for the refund request
We will review your request and respond within 5 business days.
4. Processing Refunds
- Approved refunds will be processed using the same payment method used for the original purchase.
- It may take 5–10 business days for the refund to appear in your account, depending on your payment provider.
5. Cancellations
- You may cancel services that have not yet started by contacting us at contact@eshopliy.com.
- Cancellations for ongoing or completed services may be subject to partial charges.
6. Contact Us
If you have questions about this Refund / Return Policy, please contact us:
Eshopliy LLC
Email: contact@eshopliy.com
Address: 5203 Juan Tabo Blvd. NE, Suite 2A, Albuquerque, NM 87111, USA